Customer FAQs

You can find your local store trading hours here.

If you have any queries or concerns, please email customerservice@bevilles.com.au. Please be patient with us, as due to the unprecedented volume of emails it may take a little longer to get back to you.

At Bevilles our promise to you is beautiful jewellery that makes you feel fabulous! We understand that buying jewellery online is convenient, but sometimes items just don’t fit or suit you! For change of mind purchases, you have 14 days to obtain an exchange, refund or credit note. Products must be unworn and in a new and resalable condition. Excludes Earrings, Personalised jewellery, Jewellery Boxes and Made to Order (modified, resized or engraved items). You can view our full Exchange/Refund Policy here.

We accept Credit Card, PayPal, Humm, AfterPay, Zip and online discount codes. Unfortunately at this stage, Eternity Points and instore Gift Vouchers can not be applied online. For further information regarding payment, please visit our Payments Options page.

This site takes precautions to help maintain the privacy and security of your information. For example, you are required to enter a valid email address and Password before any personal information can be displayed. This site encrypts the information transmitted between our server and your browser. Also, if there is no activity on a page for an extended period of time, the site automatically logs you off. When that happens, you need to log on again using your Email address and Password.

To help us provide the best possible service, we may collect and maintain certain information regarding, for example, the products you purchase, and your billing and delivery information. However, we protect and enforce the confidentiality of this information very strictly, and under no circumstances will we sell or rent it to other businesses or third parties. We respect your privacy and do all we can to honour the trust you place in Bevilles.

Credit card information that is sent to us is encoded with the latest SSL encryption technology which cannot be accessed or used by anyone else; ensuring that any information you send to us is completely safe.

The website has been designed so that you search easily and efficiently to find the watch, piece of jewellery or gift that you are looking for. However, if you cannot find your desired item on the website, this doesn't necessarily mean that we don't stock it. You can email us via customerservice@bevilles.com.au and we will be happy to answer any of your queries or alternatively, visit our Contact Us page for information regarding other means of contacting us.

With every product that is dispatched from Bevilles.com.au, a dispatch note will be issued. This is your proof of purchase (i.e. receipt). This will contain information such as the company name and address, the product(s) purchased, along with their price and the total amount. Please refer to your receipt in event of a return.